FenFlowAI ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how and why we collect, use, store and share personal information when you visit fenflowai.com, contact us, or use our services.

Contact:

Email: ethan@fenflowai.co.uk

Business address: 2B Church Lane, Fenstanton, Huntingdonshire, PE28 9JW

1. Data controller

FenFlowAI is the Data Controller for all personal data processed through this website and in connection with our services.

2. What personal data we collect

Data you give us: name, email address, business contact details, project requirements, communications.

Data we collect automatically (IONOS WebAnalytics): anonymised usage statistics such as referrer, requested page, browser type/version, operating system, device type, and timestamp. IONOS WebAnalytics does not use cookies and anonymises IP addresses.

Third-party integrations (only if used for FenFlowAI internal workflows): n8n (FenFlowAI cloud instance), Airtable, Google Drive, Google Docs, Google Sheets, Notion. (Only listed processors that we actually use.)

3. How we use personal data

We use personal data to: 

• provide, manage and invoice our services
• respond to enquiries
• maintain the website and secure our systems
• comply with legal obligations

4. Lawful basis for processing

We rely on the following legal bases under UK GDPR:

• Contract: to perform services you request.
• Legitimate interests: improving services, preventing fraud, maintaining security.
• Legal obligation: accounting/tax recordkeeping.
• Consent: where you explicitly opt in (e.g., marketing emails).

5. Sharing and recipients

We only share personal data with third parties when necessary, including our processors listed above. We do not sell personal data.

6. International transfers

Some processors may store or access data outside the UK/EEA. Where transfers occur we rely on appropriate safeguards such as adequacy decisions or Standard Contractual Clauses.

7. Data retention

We hold data on the following basis:

• Project communications: up to 24 months.
• Contracts and financial records: 6 years (legal requirement).
• Analytics: anonymised, retention as provided by IONOS.

8. Your rights

You have the right to: access, correct, erase, restrict, or object to processing; data portability; withdraw consent; and lodge a complaint with the ICO.

To exercise your rights contact: ethan@fenflowai.co.uk

9. Security

We use HTTPS, access controls, strong passwords and two-factor authentication on cloud tools, and limit staff access to personal data.

10. Changes to this policy

We will update this policy when necessary and publish the updated version on our site.